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GIUO

Store Policy

Store Policy:

Thank you for choosing GIUO! We strive to provide excellent service and quality products to all our customers. Please take a moment to review our store policies outlined below:

1. Returns and Exchanges:

  • We accept returns and exchanges within 30 days of purchase.
  • Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
  • Refunds will be issued in the original form of payment.
  • Certain items such as perishable goods, personalized items, and clearance merchandise may not be eligible for return or exchange. Please inquire for more details.

2. Shipping:

  • We offer shipping within USA & CHAINA for both domestic and international orders.
  • Orders are typically processed and shipped within 5-15 business days.
  • Shipping costs are calculated at checkout based on the destination and weight of the package.
  • Customers are responsible for providing accurate shipping information. We cannot be held liable for delays or issues resulting from incorrect addresses.

3. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • We may request photos or additional information to assess the issue.
  • We will gladly replace or refund the item at no extra cost to you.

4. Privacy and Security:

  • We respect your privacy and are committed to protecting your personal information.
  • Any information collected during your shopping experience, such as name, address, email, or payment details, is used solely for order fulfillment and communication purposes.
  • We do not share or sell your information to third parties.
  • Our website is secured with industry-standard encryption to ensure the safety of your data.

5. Customer Service:

  • Our customer service team is available to assist you with any questions or concerns.
  • You can reach us via [email protected] during our business hours [5 Hours].
  • We aim to respond to all inquiries promptly and provide satisfactory resolutions to any issues.

6. Product Availability:

  • While we strive to keep our inventory up-to-date, occasionally, items may become unavailable or out of stock.
  • In the event that an item you've ordered is out of stock, we will notify you promptly and offer alternatives or issue a refund.

7. Pricing and Promotions:

  • Prices are subject to change without prior notice.
  • Promotional offers and discounts may have specific terms and conditions. Please review the details of each promotion before making a purchase.
  • We reserve the right to modify or cancel promotions at any time.

By shopping with us, you agree to adhere to the policies outlined above. If you have any questions or require further clarification, please don't hesitate to contact us. Thank you for choosing GIUO

GIUO

[email protected]

giuo.bigcartel.com